Until today, that is. Today, WSOP.com barred me because they don't like the way I talked to them. And if you happen to say the wrong thing - you could easily be next.
This all started this morning, when I received this email from J'Cory at WSOP.com:
The program J'Cory mentioned, Vysor, is software that allows you to mirror your Android phone on your computer. I did, in fact, use this software several years (and several computers) ago; however, I haven't used it in a long time and have never used it on this computer. It's not possible that I used it on my phone, because, as I explain below, wsop.com incorrectly locates me when I use my phone and claims I'm out of the country.
I also didn't exactly love the attitude. My response:
So in my email, I made it clear that I had never used the software they claimed I had. Their response was to tell me "[do] not use it again." If you have ever met me, you know how something like this goes over with me. This is especially true because I have relentlessly skewered Caesars and WSOP.com's terrible customer service on this blog - and that is, in fact, the reason I was barred. They're sick of me. I would be, too. But if it were me, I'd say to myself, "OK, why is this happening? This guy is a tool, but does he have a point?" Caesars and wsop.com think it's a better idea to just make me go away.
My response to that missive:
OK, I stepped over the line there and challenged them to do what they ultimately did. If you're thinking I deserved it, you might have a case. However, these guys continually dish up marginal-at-best customer service and know that 99% of players will just take it. Apparently they deal with the 1% by making them go away.
Their final email:
Yup. Tell them they're wrong, and their response is to bar you.
I have appealed this to the few people at WSOP.com I know, but the chances they will relent are roughly zero. I am a squeaky wheel. Caesars and the WSOP like people who do what they're told. That is as far from me as you can get.
But it's not over. It's far from over. Stay tuned.